VLI - WHAT MAKES VLI DIFFERENT

What Makes VLI Different?

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What Makes VLI Different

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WHAT MAKES VLI DIFFERENT?

What makes VLI different? So many things, really, but let's get down to brass tacks (as much as we'd love it, we're sure you don't have all day to sit around and read about VLI).

Most of what distinguishes VLI is driven by our simple goal to provide the best sign language interpreting and CART services available. We have what we like to think is a healthy obsession with quality. Here are some of the ways our obsession manifests itself: (Click on Link below)

National Certification Guarantee
Quality Assurance Screenings | Innovative Customer Service | The People
Community Involvement & Cultural Understanding | Our Experience

National Certification Guarantee

  VLI only hires sign language interpreters and CART writers who have
  obtained and who maintain a national certification from the Registry
  of Interpreters for the Deaf (RID) and/or the National Association
  of the Deaf (NAD) for interpreters, or the National Court Reporters
  Association (NCRA) for CART writers. As such, we provide our National
  Certification Guarantee to all of our customers so that they can be
  assured that they will only receive services from practitioners who have
  met the qualifications demanded by their respective professional
  organizations.

  There are very few companies in our industry that can claim a 100%
  national certification rate (and most that we know of are much
  smaller than VLI) and we're frankly not aware of any other company
  that provides a guarantee in writing.

BUZZ HOME

  This is really just a fancy way of saying that we hire the best
  practitioners. In addition to requiring national certification, each
  interpreter or CART writer must pass a rigorous quality assurance
  screening before he/she can be hired. This allows us to ensure that
  each VLI practitioner has the technical skills, experience,
  professionalism, and cultural understanding necessary to provide the
  highest-level services.

  We strive to provide a customer service experience that is a worthy
  companion to the sign language interpreting and CART services that
  our practitioners provide. We are constantly seeking out ways to add
  value and convenience for our customers. One of the ways we do this
  is through our online account management tool, which we developed
  from the ground up and which allows our customers 24-hour access to
  make service requests, manage invoicing, and more. We also take
  great care in hiring ultra-helpful and friendly customer service
  representatives (our online system isn't a very good listener and
  doesn't relay witty anecdotes).

  We are proud to be active participants in the Deaf and Hard of
  Hearing community. We seek not only to provide great services,
  but to be a partner in advancing the interests of the Deaf and
  Hard of Hearing community through our organizational memberships
  and our sponsorship activities. We understand the unique cultural
  issues related to the Deaf and Hard of Hearing community and the
  critical nature those issues play in providing quality services.